Of course , Navigator can send both an Email and an SMS to a prospect from within a Sales Enquiry.
But, Email isn't just a "send and forget" medium, it is is possible to check when an email was received, when it was opened and if any links have been clicked - really powerful stuff when you are following up!
Better still, if your prospect replied, Navigator will pick up the email/sma and save it against the Sales Enquiry as well as bringing it to the attention of the Sales Executive for review
Of course , Navigator can send both an Email and an SMS to a prospect from within a Sales Enquiry.